Berkeley Plans $197,642 Software Contract to Improve Nonemergency Call-Taking

BERKELEY, Calif. — October 27, 2026. Berkeley City Council’s October 27 consent agenda proposes a not-to-exceed $197,642 contract with Insight Public Sector, doing business as Aurelian, for nonemergency call-taking software in the Emergency Communications Center.

What the council is considering

The cooperative purchasing arrangement would use Omnia Partners Contract 23-6692-03 and cover the period December 1, 2026 through April 30, 2028. Nonemergency call management is separate from emergency 911 dispatch, although both are handled within the city’s broader communications infrastructure.

Current status and resident impact

The proposed procurement does not mean the software is installed or operating. Residents facing an immediate emergency should still call 911, while nonurgent city matters should go to the designated agency contact. No new public phone number was announced in the agenda.

Berkeley’s October 27 meeting is listed for 6 p.m. at the School District Board Room, 1231 Addison Street, with remote participation also available. Residents can review the agenda and related staff reports before treating a recommendation as an enacted measure.

Official source: City of Berkeley, October 27, 2026 City Council agenda.

Published October 27. As of writing, final action on this individual agenda item was not independently verified; check adopted minutes for its final disposition.

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